Information about the change

A Deutschlandticket can only be cancelled with the provider with whom it was originally purchased.

If you would like to use your Deutschlandticket via the NVV app in future, you will need to cancel your existing subscription in the KVG subscription centre.

Here's how to do it:

1. Open the KVG subscription centre.
2. Log in under ‘Manage subscription – Login for registered customers’.
3. Go to ‘Your contract(s)’ to view the details of your Deutschlandticket.
4. Select ‘Cancel contract’ from the menu.
5. Set the desired cancellation date.

To the KVG subscription centre

Note on the deadline:
Cancellation by the 10th of the month takes effect at the end of the month.
If cancellation occurs later, the ticket remains valid until the end of the following month.

After cancellation, you will receive confirmation from KVG.

1. Download the NVV app.
   • iOS
   • Android
2. Select "Deutschlandticket” from the menu.
3. Click on “Zum Abo” (Subscribe).
4. Log in or create a user account.
5. Select your payment method.
6. Click on “Jetzt kaufen” (Buy now).

Your Deutschlandticket will then be displayed directly “Fahrkartenspeicher” in the ticket memory of the NVV app.

Important information

• KVG continues to offer its own digital Deutschlandticket via its app.
• NVV (Nordhessischer VerkehrsVerbund) and KVG (Kasseler Verkehrsgesellschaft) are independent organisations, each with their own offerings.
• Switching to the NVV app is voluntary and only necessary if you want to use the Germany ticket in the NVV app in future.

Questions & support

If you have any questions about the Deutschlandticket in the NVV app NVV-Kundendialog will be happy to help.