NVV customer centres
Here you will find an overview of all NVV customer centres.
All changes or innovations at the NVV customer centres can be found below and in the drop-down menu.
NVV customer centres
Haltestelle
Bahnhof Bad Arolsen
Am Bahnhof 1
34454 Bad Arolsen
Monday to Friday: 6.15 a.m. to 4.15 p.m.
Open until the end of 2025:
NVV customer center
Haltestelle Breitenstraße
Breitenstr. 19
36251 Bad Hersfeld
Monday to Friday: 7.15 a.m. to 5.45 p.m.
Saturday: 8.45 a.m. to 12.45 p.m.
We look forward to welcoming you to the new NVV customer centre, which will be open from 6 October 2025:
NVV customer centre Bad Hersfeld Bahnhof
Bahnhofstraße 20
36251 Bad Hersfeld
Monday to Friday: 7.15 a.m. to 12 p.m. and 12.30 p.m. to 6 p.m.
NVV customer center
Haltestelle Bahnhof Bad Wildungen
Bahnhofsplatz 1
34537 Bad Wildungen
Monday to Friday: 9 a.m. to 12 p.m. and 12.30 p.m. to 3.30 p.m.
Open until the end of 2025:
NVV customer center
Haltestelle Baunatal-Altenbauna Stadtmitte
Maximilian-Kolbe-Str. 6
34225 Baunatal
Monday: 8 a.m. to 2 p.m.
Tuesday: 8 a.m. to 11.30 a.m. and 12.15 p.m. to 5 p.m.
Wednesday: 8 a.m. to 2 p.m.
Thursday: 8 a.m. to 11.30 a.m. and 12.15 p.m. to 5 p.m.
Friday: 8 a.m. to 11.30 a.m. and 12.15 p.m. to 5 p.m.
Every 1st Saturday of the month: 9 a.m. to 12.30 p.m.
Since 1 August 2025, we have been welcoming you to the new NVV customer centre:
NVV customer center Baunatal-Altenbauna Langenbergstraße
Friedrich-Ebert-Allee 8a
34225 Baunatal
Monday to Friday: 10 a.m. to 6 p.m.
NVV customer center
Haltestelle Bahnhof Bebra
Bahnhofstr. 21
36179 Bebra
Monday to Friday: 6 a.m. to 1.30 p.m.
NVV customer center
Haltestelle Stadtbahnhof
DB-Agentur
Am Bahnhof 1
37269 Eschwege
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 1 p.m.
NVV customer center
Haltestelle Bahnhof Frankenberg
Am Bahnhof 1
35066 Frankenberg
Monday to Friday: 9 a.m. to 12.45 p.m. and 1.15 p.m. to 4.45 p.m.
NVV customer center
Haltestelle Bürger-Information
Speckplatz
Marktplatz 18
37247 Großalmerode
Monday: 9 a.m. to 12 p.m.
Tuesday: 9 a.m. to 12 p.m. and 2 p.m. to 3.30 p.m.
Wednesday: 9 a.m. to 12 p.m. and 2 p.m. to 3.30 p.m.
Thursday: 9 a.m. to 12 p.m. and 3 p.m. to 5 p.m.
Friday: 9 a.m. to 12 p.m. and 2 p.m. to 3.30 p.m.
NVV customer center
Bahnhof Hann. Münden
DB-Agentur
Adam-von-Trott-zu-Solz-Platz 2
34346 Hann. Münden
Monday: 7 a.m. to 11 a.m. and 12 p.m. to 5 p.m.
Tuesday: 7 a.m. to 11 a.m. and 12 p.m. to 5 p.m.
Wednesday: 8 a.m. to 2 p.m.
Thursday: 7 a.m. to 11 a.m. and 12 p.m. to 5 p.m.
Friday: 7 a.m. to 11 a.m. and 12 p.m. to 5 p.m.
Saturday: 8 a.m. to 2 p.m.
NVV customer center
Haltestelle Bahnhof Hofgeismar
DB-Agentur
Poppenhäuser Weg 1
34369 Hofgeismar
Monday to Friday: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m.
Since 30 August 2025, we have been welcoming you to the new NVV customer centre:
NVV-Kundenzentrum
Haltestelle Bahnhof Wilhelmshöhe
City Center
Wilhelmshöher Allee 253-255
34131 Kassel
Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 9 a.m. to 6 p.m.
NVV-Kundenzentrum
Haltestelle Hauptbahnhof
Rainer-Dierichs-Platz 1
34117 Kassel
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 2 p.m.
Since 15 Septmeber 2025, we have been welcoming you to the new NVV customer centre at KVG:
NVV-Kundenzentrum
Haltestelle Rathaus/Fünffensterstraße
Königstor 3-13
34117 Kassel
Monday to Friday: 9 a.m. to 5 p.m.
NVV customer center
Haltestellealtestelle Hauptbahnhof Korbach
Arolser Landstr. 21 c
34497 Korbach
Monday to Friday: 9 a.m. to 12 p.m. and 12.30 p.m. to 3.30 p.m.
NVV customer center
Haltestelle Bahnhof Melsungen
Bahnhofstr. 2
34212 Melsungen
Monday to Friday: 6 a.m. to 4 p.m.
NVV customer center
Haltestelle Bahnhof Rotenburg an der Fulda
DB-Agentur
Reisebüro Zilch
Poststraße 15
36199 Rotenburg an der Fulda
Monday to Friday: 9 a.m. to 1 p.m. and 2 p.m. to 6 p.m.
We look forward to welcoming you to the new NVV customer centre, which will be open from 6 October 2025:
NVV customer center
Haltestelle Bahnhof Wabern
Bahnhofstr. 1
34590 Wabern
Monday to Friday: 9 a.m. to 12 p.m. and 12.30 p.m. to 3.30 p.m.
NVV customer center
Haltestelle Brückenstraße
Brückenstraße 3
37213 Witzenhausen
It is available at the Schmauch travel agency.
Monday to Friday: 8 a.m. to 12 p.m. and 12.30 p.m. to 3.30 p.m.
Changes to NVV customer centres
Here you will find all the important information about the change of operator in the NVV area.
Why are there changes?
The North Hesse Transport Association (NVV) is transferring the operation of a total of 16 customer centres to Transdev Vertrieb GmbH. During this transition period, there may be temporary closures, renovations and changes to opening hours.
Please note: Opening hours may change at short notice during the transition phase.
Questions and answers about the changes to customer centres
There will be temporary closures and renovations due to the change of operator to Transdev Vertrieb GmbH.
At some locations, the staff will remain, while at others they will be replaced by new teams.
You can also get tickets in the NVV-App, at ticket machines at stops, in vehicles (at ticket machines or directly from the driver on the bus) and in other open NVV customer centres.
Ticket offices
You can buy tickets for the city of Kassel and the KasselPlus area at advance booking offices in Kassel and the surrounding area.