Just use our NVV service hotline. You can contact us daily via telephone +49 800-939-0800 (free of charge)
- between 5 am and 10 pm
- Fridays and Saturdays until midnight
Use the contact form listed below to write us a message.
Complaints about delays, timetables etc? After a delay of just 5 minutes or more we will refund your ticket. Please use our 5-Minute-Guarantee for complaints about delays, timetables, dirty vehicles etc.
Would you like to send us mail? You can reach our office at the following address: