NVV 5-Minute-Guarantee
For more punctuality there is the NVV 5-Minute-Guarantee.
And we’ve made it even easier.
You now have two ways to redeem the 5-Minute-Guarantee. If your journey was delayed and you just want your money back, choose “customer guarantee - Kundengarantie”. If you have complaints or suggestions for improvement, choose “customer dialogue - Kundendialog”.
This way everyone quickly receives either a refund or an answer.
