NVV 5-Minute-Guarantee

For more punctuality there is the NVV 5-Minute-Guarantee.

And we’ve made it even easier.

You now have two ways to redeem the 5-Minute-Guarantee. If your journey was delayed and you just want your money back, choose “customer guarantee - Kundengarantie”. If you have complaints or suggestions for improvement, choose “customer dialogue - Kundendialog”.

This way everyone quickly receives either a refund or an answer.