Print out your order confirmation, which you have received by e-mail. With this and a valid photo ID, you can travel by bus & train in the meantime. If your ticket has not arrived within 14 days, please contact us by e-mail at nvvabo@kvg.de or visit one of the NVV-Customer centers. 

The ticket is stored in the cache (temporary memory) of your cell phone for up to three days. On some smartphone models, this cache is deleted if you close the NVV mobile app completely. If the app is then opened again, the registration process in the NVV Abocenter of the app must be performed again. We are aware of this problem and are already working on a solution. 

In the meantime, please avoid closing the app completely to avoid clearing the cache. However, occasionally logging in again is normal for security reasons. In order to make the login process more comfortable for you, we have added put together a little guide on how to save your access data. (Guide is in german)

Please object to the EBE immediately using the contact details provided. These are on the EBE receipt.  

Then go to our QMS the NVV 5-Minuten-Garantie in the customer dialog under Miscellaneous.

- Select type: Information
- Problem description: Ticket & Tariff
- Detail: Increased transportation charge when checking Deutschlandticket

Enter the requested data completely. Please make sure to also enter your subscription number and the number of the EBE voucher.  

We will contact the transport company and support you with the retraction.

Please go to our QMS die NVV 5-Minuten-Garantie in the customer dialog under Miscellaneous. 

- Select type: Information
- Problem description: Ticket & Tariff 
- Detail: Germany ticket subscription

Enter the requested data completely. Please also include the information on the account statement/payment voucher.

Due to billing processes, it happens that the old amount was debited for existing subscriptions. The price for the month of May will be refunded proportionally and transferred back. If this has not happened by the end of May, please contact the NVV-ServiceTelefon or send an e-mail to nvvabo@kvg.de.

The federal and state governments have agreed on a ticket for local public transport (ÖPNV/SPNV) that is valid throughout Germany. This allows you to use all means of public transport throughout Germany. The Deutschlandticket will be available as a monthly cancelable subscription at an introductory price of 49 euros per month.

Since May 1, 2023 you can use the ticket.

The federal and state governments have decided that the Deutschlandticket will be offered as a monthly cancelable subscription. It is to be valid nationwide and will enable travel throughout Germany on all local trains, buses, streetcars and AST services. The Deutschlandticket will be valid exclusively on local public transport, but not on long-distance Deutsche Bahn services (ICE, IC, EC), FlixTrain, long-distance buses (e.g., FlixBus), or means of transport operated primarily for tourist or historical purposes. As a personal season ticket, it will not be transferable to other persons.

The Deutschlandticket is valid for one person only and only in conjunction with a photo ID. It is not transferable to other persons.

Yes. Depending on the AST line (AnrufSammelTaxi), an AST surcharge of 1 euro must be paid. This also applies when using the Deutschlandticket.

The Deutschlandticket can be ordered via our app NVV Mobil, online in the NVV Abocenter of the KVG or directly on site in the NVV customer centers.

NVV Mobil

NVV-Abocenter of the KVG

NVV customer centers

Restrictions are currently not known. According to the current status, any person can buy and use the ticket.

No, even those who do not use a smartphone will be able to order and use the Deutschlandticket. When ordering, you decide whether you want the Deutschlandticket as a mobile ticket in the NVV Mobil app or as a chip card.

It will be valid nationwide in 2nd class on local transport, i.e. on all buses, local trains, streetcars and AST services. It will not be recognized on long-distance trains operated by Deutsche Bahn (ICE, IC, EC), FlixTrain, long-distance buses (FlixBus). Also excluded are means of transport that are operated predominantly for tourist or historical purposes.

The Deutschlandticket does not include a nationwide use option for 1st class. In the NVV, 1st class can also be used in conjunction with a supplementary ticket of the NVV tariff. Outside the NVV, other regulations may apply. Please contact the local transport companies and associations for more information.

The Deutschlandticket is offered as a monthly cancelable subscription. It is valid 24 hours a day without exceptions (24/7).

Via the "Customer Guarantee", a refund is also granted for the Deutschlandticket in case of delays and cancellations (1 Euro per trip). This applies exclusively if the start and destination of the delay are in the NVV area! The amount of the refund is limited to 25 Euro per month.

NVV 5-Minuten-Garantie

The Deutschlandticket does not allow you to take bicycles with you free of charge throughout Germany. In the NVV area, bicycles can be taken along free of charge. Outside the NVV, other regulations may apply. Please contact the local transport companies and associations for more information.

The Deutschlandticket does not allow dogs to be taken along free of charge throughout Germany. In the NVV area, dogs can be taken along free of charge. Outside the NVV, other regulations may apply. Please contact the local transport companies and associations for more information.

No, the Deutschlandticket is personal and non-transferable. No other persons can be taken along. Exception: Nationwide, children under 6 years of age travel free of charge. In the NVV, children under the age of 7 who have not yet started school can also travel free of charge. The number of these children is not limited!

Children under the age of 6 travel free of charge throughout Germany. In the NVV, children under the age of 7 who have not yet started school are also free of charge. To take older children or adults with them, they need a ticket according to the applicable tariff.

NVV subscribers can decide whether they want to remain with their existing subscription or switch to the Deutschlandticket. If you wish to change, you must cancel your existing subscription at the NVV Abocenter of the KVG. Monthly installments already paid will be credited to you. There will be no financial disadvantages for you. Afterwards, you simply conclude the Deutschlandticket at the Abocenter.

NVV-Abocenter of the KVG

For all those who would like to keep their original NVV annual subscription, nothing further is required. You can continue to use your NVV annual subscription under the same conditions as before. The NVV will thus remain your previous and future partner in all matters concerning local public transport. The information letter already sent to you by mail can be ignored.

If you are in possession of a JobTicket and would like to switch to the Deutschlandticket, please contact your employer or the person responsible for this in your company.

Holders of a senior citizen ticket or a privately purchased student ticket can switch to the Deutschlandticket without any financial disadvantages (such as refunds or similar). Simply cancel your current subscription at the NVV Abocenter of the KVG and purchase the Deutschlandticket online. In this case, deadlines such as minimum periods do not have to be observed. With the change, only the conditions valid for the Deutschlandticket apply. Change directly:

NVV-Abocenter of the KVG

The upgrade costs 23.48 euros/month.

As things stand, only SEPA direct debit is possible as a payment method. Payment options via credit card and PayPal are currently being prepared.

You can apply for it on the 1st of each month on the Website of the University Kassel. Here, an order form including SEPA procedure must be filled out in the first step.

The upgrade is then valid until the end of the current summer semester 2023 (30.09.2023). The exact validity period depends on when you submit your application. Depending on which month you want to start. If you start on July 1, it is valid for three months; if you start on August 1, it is valid for two months; and if you start on Sept 1, it is only valid for September.

Important note: If you take out the upgrade, it will be valid at least until the end of the summer semester 2023. From October 2023 onwards, it can then be cancelled on a monthly basis.

As a transitional measure, the Semesterticket Upgrade for eligible students will be sent to you by mail in paper form.

You can already order the Deutschlandticket for June. Please note that due to the shortness of time and the processing and shipping time, it may not reach you on June 1, but a few days later. Nevertheless, the full monthly amount of 23.48 euros is due, as it is technically not possible to bill on a daily basis for this special promotional offer. Nevertheless, AStA, the university and NVV want to offer this option.

We are working with all parties involved on a technical solution to be able to offer you an electronic travel authorization for the winter semester 2023/2024. You will receive information on this in good time.

Important note: By placing your order, you are concluding a subscription that cannot be terminated until the end of September 2023. If the subscription is to be terminated on September 30, it must be cancelled by September 10. Otherwise, your Semesterticket upgrade to the Deutschlandticket will continue as a monthly cancelable subscription for the difference between the Semesterticket fee and the price of the Deutschlandticket.

The semester ticket upgrade to the Deutschlandticket for students is an NVV subscription; the contractual partner is Kasseler Verkehrs-Gesellschaft AG (KVG) as the sales service provider for NVV.

Yes, the semester ticket for the NVV area can still be used as usual. The upgrade is subject to a fee, voluntary and only valid in conjunction with the semester ticket and an official photo ID.

You have to cancel the already purchased Deutschlanticket with your current provider in time for the desired end of the month and reorder the Semesterticket upgrade starting with the desired month.

If you decide to upgrade, you will use the conditions of your semester ticket within the area of validity of the semester ticket. For journeys beyond this area of validity, the conditions of the Deutschlandticket apply.

The Semesterticket Upgrade cannot be cancelled monthly (for the current summer semester 2023)!
If the subscription is to be terminated on 30.9., it must be cancelled by 10.9. Otherwise, your Semesterticket Upgrade to the Deutschlandticket will continue as a monthly cancelable subscription for the difference between the Semesterticket fee and the Deutschlandticket price.

In the event of exmatriculation, the entitlement to purchase the subscription at the above conditions expires. You are welcome to proactively cancel the ticket at the end of the semester. Otherwise, the ticket will be cancelled automatically during the authorization check with the University of Kassel.

Refer to Note "What happens after the 2023 summer semester?"

At present, we assume that the first debit will be made on 15.07. at the earliest, or possibly not until 15.08.

Children under 6 years of age travel free of charge nationwide. In the NVV, children under 7 years of age who have not yet started school are also free of charge. To take older children or adults with you, they need a ticket according to the applicable tariff.

The Deutschlandticket does not allow dogs or bicycles to travel free of charge throughout Germany. In the NVV area, dogs and bicycles can be taken along free of charge. Outside the NVV, other regulations may apply. Please contact the local transport companies and associations for more information.

No, it will be valid nationwide in 2nd class on local transport, i.e. on all buses, local trains, streetcars and AST services.

It will not be recognized on long-distance trains of Deutsche Bahn (ICE, IC, EC), FlixTrain, long-distance buses (FlixBus). Also excluded are means of transport that are operated predominantly for tourist or historical purposes.

Yes. Depending on the  AST-Line (AnrufSammelTaxi) an AST surcharge of 1 euro must be paid. This also applies when using the Deutschlandticket.